Paid for rental car over a month before pickup. Received multiple text confirmations that car was ready for pickup.
Upon arrival, we were told they didn't have our car and didn't know when they would get one. After 1.5 hours on the phone with Avis customer service, they told us if WE could find another rental car at another car rental company, they would reimburse the difference in cost. They did not do this. Completely ruined our vacation.
Customer service is a joke. I've spent several hours on the phone with customer service and they kept disconnecting my calls. NEVER rent from Avis.
They don't stand behind their promises. Worst experience ever!
Reviewer is in unhappy mood. This person stated that there is a room for improvement of customer service. Please immediately contact the author of this review to discuss order processing issue of avis car rental. AVIS Budget Group needs to read this review and look into the issue (if any) according to poster's claims.
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