Not resolved
1.0
Details
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
0 comments

Paid for rental car over a month before pickup.Received multiple text confirmations that car was ready for pickup.

Upon arrival, we were told they didn't have our car and didn't know when they would get one. After 1.5 hours on the phone with Avis customer service, they told us if WE could find another rental car at another car rental company, they would reimburse the difference in cost. They did not do this. Completely ruined our vacation.

Customer service is a joke. I've spent several hours on the phone with customer service and they kept disconnecting my calls. NEVER rent from Avis.

They don't stand behind their promises.Worst experience ever!

Reviewer is in unhappy mood. This person stated that there is a room for improvement of bad customer service. Please immediately contact the author of this review to discuss order processing issue of avis car rental. AVIS Budget Group needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned avis car rental in their reviews. You may find this information helpful for further shopping at AVIS Budget Group. You can also consider other company suggested by the author: Alamo.

Had an Experience with AVIS Budget Group?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like