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We rented from Avis-Budget in Israel and had the worst experience of our lives. The car was delivered to us in a dark garage.

When I arrived to pick up my family, it was clear that the car was a wreck, complete with cigarette burns, blood stains on the ceiling, rips in the seats, rusted handles..The stench became evident after the air freshner wore off. We were on our way to a memorial service but called to ask for an exchange. Nobody answered for 24 hours (to which a local Avis rep said- hey that happens in the US too) When we returned it we were told that they had been too busy to check the cars they sent out. We asked for a refund minus the insurance.

They offered us $40 if we didn't complain. We opted to take it up with national Avis to discover that it would have nothing to do with it other than say tough luck. You have other choices. Avoid Budget-Avis particularly overseas.

They just subcontract and abrogate responsibility. Pictures are available.

Product or Service Mentioned: Avis Car Rental.

Reason of review: Damaged or defective.

Monetary Loss: $180.

Preferred solution: $100 refund. Still pay for insurance and part of rental.

I didn't like: Lack of responsiveness of their customer service department, Customer service, Poor service.

Company wrote 0 private or public responses to the review from Jan 23, 2017.
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