My wife is a flight attendant of a major US Airline, so we travel to France and other countries often on vacation. When we return a rental car, in this case an AVIS rental, we ALWAYS take photos of the car from every angle, even of the odometer and gas gauge. Why? We have learned over the years that these European rental agencies prey on tourists from out of the country, citing diesel fuel not returned full, and in this case, damage to the rental car.
So I recently received an additional charge on my VISA for $470 (separate from the expected rental VISA charge), which I immediately protested thru CitiBank VISA. AVIS FRANCE reports damage to the rental car!, Fine I think as I have photos! Their photo of the odometer is 2 KM more than mine, showing that someone drove it after I returned it. My photos show damage; their photos show who knows what, as I cannot tell what I am looking at.
One would think that I have a clear cut case! Not the case at all, AVIS just stands firm, not even acknowledging my photos or my position. To me, this is just another case of hard evidence that these European auto rental firms prey on foreign tourists with extra charges as this. For additional fuel charges, it's not worth my time dealing with them over say $50, even though inappropriate.
So my PISSED CONSUMER complaint is against AVIS!
USE ANOTHER AUTO RENTAL AGENCY
PISSED in So CA, USA