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AVIS Budget Group in Montego Bay, Saint James Parish - MONTEGO BAY AVIS ACTS CRIMINALLY

Charge for smoking in car, when not previously disclosed to driver. DO not use AVIS... Karlene very Rude and grabbed final paper out of my hands and laughed in my face when I said I was contesting the charge. Did not like I because i was Caucasian. Racist Racist Racist. Tried to speak with Avis directly but no response.... Do not use Avis. Bad Bad. Bad. No response to phone call or email. Poor customer service. Won't ever use Avis again for any need.
1.4
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Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Location
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Montego Bay, Saint James Parish
I liked
  • Ricardo
#812909
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I had a very terrible experience with Avis and I'm likely to cancel my account over it and now I'm also being lied to by Avis Customer service, I just got vehemently upset with the phone rep over this. I made a reservaation back in Jan 2016 for this previous weekend,...
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1.0
#801404
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AVIS Budget Group in Bowling Green, Ohio - Miss Guided and False Insurance Registration

My wife has never rented a car before and she humbly asked the rental car associates in the Orlando Airport to help here through the process. She explicitly explained that she did not want to sign up for insurance. A week later, we see a $50 charge for insurance. We called Budget and the Customer Service Manager - Craig #33120 - told us that she signed for this insurance and there is nothing we can do. Wow Budget. Really. Consumer beware! Don't sign-up for anything additional!
#767147
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If you have rented from Avis budget group and had coverages, ancillary products gps satellite radio upgrades with no disclosure of what newly daily rate is. I'm contacting attorney general office about a class action lawsuit or whatever means to take this dishonest...
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Anonymous
Anonymous

Absoulutely this company is run by criminals. I had A avis renter hit me and he had full coverage and now Avis does not want to pay for my car. They need to be federally inve...

I didn't like
  • Lack of responsiveness of their customer service department
#756634
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Tried for a half hour to log into website to enroll in preferred for my wizard number (which should be automatic)....spoke to three different people to reset my password and was then told that they can do it over the phone only to find out they cannot. I would never...
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2.3
#726099
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Even thought this is not this location they are ALL owned by the same corporate division. These people just do not care! They will slide things in on you even if you tell them no and later refuse to do anything about it! With a reservation you would think that you...
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1.0
#716251
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Since Avis and Budget have merged they have begun to take advantage of their customers.....loyalty is less important then profits. They changed their Customer Loyalty Program July 1, 2015 and all points were based on a calendar year. So instead of rolling old points...
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4.0
I liked
  • Good quality rental
I didn't like
  • Lack of responsiveness of their customer service department
#706897
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Other Product Review

The absolute WORST customer service I have ever dealt with. Horrible rude condescending people.
#677906
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Avis Budget Group Vehicle Rental Service Review

Waiting at Washington Union station Avis Budget for over 1 1/2hr and they still don't have a vehicle for us and cannot give us a time only one person on the desk run ragged where is the branch manager David Bangor lots of people left the line some money lost there
#676018
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I rented car from Avis Montgomery Rd Cincinnati 45242 location on June 12th 2015. When I reached to pick the car, it was not ready the wait time was around 45 mins to 1 hour. The agreed amount for rental was $374.74. When I returned the car well within the time on June...
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1.6
I didn't like
  • Bad customer service
#651710
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