AVIS Budget Group
Reviews and Complaints
Do not rent list
Preferred solution: Why am I on the do not rent list
Car broke down - we get charged!
Only issued a one day free voucher
Preferred solution: Price reduction
Not good
Preferred solution: Get took off the DNR list.... they told me I had til oct. 2019 and then came back I said something different
AVIS bills me over $5,000 for a $69 car rental...what a joke!
- Lack of responsiveness of their customer service department
- Lack of customer care
Preferred solution: Fix your fraudulent billing!!!
Great but dissappointed
Got put on the DNR list for no dam reason
Unhappy
Hello,
We reserved a mini van for 3:00 pm. Arrived and were told it was on its way.
2.5 hours later the van cannot be found. The poor clerk tried everything to locate it. She called hours before to check on its arrival. A call to let us know its status would have been nice.
I started calling the customer service line and got no help. Fernando in reservations told me that “reservations do not guarantee anything” and he would be happy to cancel my reservation without a fee!!! We have reservations needing to be canceled now. They found us a smaller vehicle that we crammed in for a 20 hour one way road trip after 3 hours.
Did I tell you this is our first time using Avis? And our last. Are there any corporations our there that care about customers anymore? Avis definitely has an upper management problem which puts their counter help in a very bad position.
They are supposed to find us a van on our route.... I will be waiting for that call!
Monica Atwood
- Disastrous
- Poor service
- Handling of dispute
Forced to pay for a repair I did not cause
- Handling of dispute
Preferred solution: Full refund
One way rentals
Charged $160.00 for fuel when I brought the car back on full!
Preferred solution: Full refund
A bit of a spam
Preferred solution: Let the company propose a solution
Sent to a collection agency regarding a charge I had been told 3 times was waived.
Horrible customer service, Avis does not care.
Rental damage scam
I would like to advise consumers of a scam I was involved in regarding renting vehicles from Budget Rent A Car (or any rental company) so that they have information ahead of time about what they should do to protect themselves –(1) take photos of the vehicle you are renting both at the time of pick up and at the time of return and (2) not to rent from Budget and / or Avis.
December 1 – 3, 2017 - My wife Monica Garber and I rented a van from Budget Rent A Car in Portland Oregon
January 5, 2018 - We received a letter from Viking Billing Service. It states "Viking provides claims administration services for Budget Rent A Car". It further states that the van we rented was "damaged while in your possession" for a total of $1,752.41.
January 2018 – Made several phone calls to both Viking & Budget trying to get documentation from them since we did not damage the van whatsoever.
January 30, 2018 at 1:45 pm - We received the "supporting documents" of their false claim by email.
January 30, 2018 at 5:28 pm -I responded to their email advising them that I know of their scam and fraudulent claim, with my supporting photo showing absolutely no damage whatsoever when returning the van to their lot on December 3, 2017. Also attached see their photos sent to me showing the “false” damage to a van we supposedly had rented. I received these photos and the actual Estimate of Repair after I requested those documents to be emailed to me.
January 31, 2018 - Maureen Byrd from Budget left me a voicemail stating that she had advised Viking to close their file
February 1, 2018 at 1:21 pm – received an email from Maureen Byrd confirming she had advised Viking to close their file.
February 5, 2018 I responded to their emails lettering them know of the false claim and that I was very disgusted with them.
After my emails to both Viking and Budget on January 30, 2018 it only took one day to close their claim. It is incomprehensible how they can do something this fraudulent causing consumers the kind of stress we have gone through. I was lucky enough to have the random photo taken by my wife when returning the van, but others may not be so lucky. Had I not had this photo, I’m not sure what the outcome would have been.
Budget offered me 2 days free rental, but I would never rent from them again.
I have all the documentation should anyone want to see it.
Avis in Buffalo NY is terrible
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Your vehicle was topped off 45 miles from the location. It was not on full. Therefore, you deserve to be charged the gas fee for the rental.