AVIS Budget Group

I rented a car with Avis in NYC on Apr. 20th returning the car in Apr.

22nd to the same location and to my surprise, a rental fee that was supposed to be $53,99 per day - Total of $ 130,52 tax included - all of a sudden became a stunning US$ 406,00 dollars charged to our credit card.

After calling customer service, I was just informed that AVIS is charging me a penalty fee of US$ 54,15 (costing more than a 24 hours rent fee) for a 45 pickup delay. How come a 45 minutes delay becomes more expensive than a 24 hours rental fee? Please keep in mind there were customers in front of us at the store and still, how come that makes any sense?

To make it even worse, I found that AVIS also charged me US$ 93,15 for a 40 minutes delayed delivery on the 22nd. How come you charge me US$ 93,15 for a 40 minutes delivery delay?

Not even 1 hour? Why don't they tell me I would pay that fee, so I could keep the car myself for more than 24 hours just paying another US$ 53,99 for an extra day? HOW DOES THAT MAKE ANY SENSE? Not even 1 hour?

How come I would pay more on a COMBINED less than 90 minutes delay fee that I paid for a 48 hours car rental? ON WHICH UNIVERSE DOES THIS MAKES ANY SENSE?

Contacting the poor customer service agent, the only thing that he could say was "Sorry sir, but this is the company policy..." - Company policy? So if you decide to charge customers US$ 1000 per delayed hour, we would just need to accept and be quiet because this is the "company policy"?

This is exactly how I feel right now.

Also sent emails to their customers service and never got any answer. What a surprise.

I have made a reservation with Budget / Avis through a third party website, who offered me car insurance as well. At the counter of the airport Charles de Gaulle, Terminal 2 E/F, where I was supposed to pick up the car, the representative at the counter was very persistent in trying to sell me additional insurance - which I declined each and every time.

Nevertheless, the dishonest representative included insurance in my contract, did not tell me about it, did not show me the contract, only skipping directly to the page where I had to sign the contract. I made the huge mistake to faithfully, believe the representative had not included any additionals. Now I am being charged more than 50 dollars extra for an unapproved charge of insurance! And Budget / Avis does not want to give me my money back!!!

I feel like I have been scammed, robbed! I declined the insurance, they included it anyways and charged me for it!!

Something I did not approve nor accept!!! This is outrageous!!

We went thru *** at Knoxville airport with 3 different vehicles. We were on such a time frame that they just sent us out in a dirty vehicle.

They were short staffed. The manager was fabulous considering Employees didn't show up, she had a great young man that was training running around to help do whatever he could. We were there in Knoxville airport location for over 2 hours.

We went down there to say our goodbyes to someone close to us which is why we were on such a rush. We aren't smokers!! we shouldn't be held responsible for a dirty car and smoke smell when that's all they had. We couldn't wait around for them to find another suv when the 1st one had something wrong with its brakes. 2nd one was too small and not the size we reserved, then the 3rd one the edge, the seatbelt locked up. We went to the desk, they said they would have to see if they had our class and if so they would have to clean it. At that moment an explorer pulled in. She said I hate to make u wait but we have to clean that one unless you don't mind taking it dirty. So we took it dirty, smoke smell and all. I'm disputing the charge of $450.00!!

My son up until recently worked for Avis in our area as a mechanic!! I know the rules of what's expected to rent a car.